Shipping policy

Shipping Policy
the white tee — Last updated: July 2026

1. Where We Ship
We ship to the European Union. Delivery to other regions will follow at a later stage.

2. Shipping Costs
Delivery is free on every order, via DHL Express.

3. Dispatch
Each tee belongs to a numbered edition and ships from stock. Orders are dispatched within one to two business days. We write to you the moment your order ships. Orders placed on weekends or public holidays are processed on the next business day.

4. Delivery Times
Once dispatched, delivery via DHL Express typically takes one to five business days. If a delay beyond this window is expected, we will notify you by email.

5. Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing your DHL tracking number, allowing you to follow your delivery in real time.

6. Customs and VAT
Orders are dispatched from within the European Union. No customs fees apply for EU customers — all prices include VAT where applicable.

7. Delivery Issues
If your order has not arrived within the estimated delivery window, contact us at contact@thewhitetee.co with your order number. We will investigate with DHL and resolve the issue as quickly as possible. We are not responsible for delays caused by carriers, customs processing, or circumstances outside our control — but we will always do our best to assist.

8. Incorrect Address
Please ensure your delivery address is correct at the time of ordering. If you realise an error, contact us immediately at contact@thewhitetee.co. We will do our best to update it before dispatch, but cannot guarantee changes once an order has been processed. We cannot be held responsible for orders delivered to an incorrectly provided address.

9. Contact
contact@thewhitetee.co
the white tee, enterprise number 1040.205.234, Chaussée de Tongres 494, 4000 Liège, Belgium